FCI's operations practice runs IT for organizations that can't afford to slip the cadence — service desk, infrastructure, DevOps, ITSM, observability, and the agile delivery rigor that keeps programs on rails. Embedded inside your program, not handed over from outside.
FCI's operations practice covers the full discipline — from the service desk that picks up the call to the platform engineering that prevents the call. Customers come to us for any of these service lines, or for all of them under one engagement.
Tier 1 through Tier 3 support with the escalation discipline of an audit-ready program. Multi-channel, around-the-clock when the engagement calls for it.
Server, network, storage, and cloud workload operations across on-prem, hybrid, and multi-cloud environments — patched, hardened, capacity-planned.
CI/CD pipelines, infrastructure as code, automation engineering, and the platform plumbing that lets engineering ship without the operations team getting paged.
The ITIL processes — incident, problem, change, release, CMDB — implemented on the platform you already run, with the discipline that holds up under audit.
Metrics, logs, traces, and the alert engineering that catches the problem before users notice. Built on the observability stack you've already standardized on.
Scrum, Kanban, SAFe — embedded coaches and program managers running the cadence that keeps multi-year programs from drifting.
IT operations is a commodity until the cadence slips. Then it's the most expensive thing on the contract. Here's what makes the difference.
Our operations team sits inside your value-management office — not over the wall. Same standup, same Jira board, same accountability. The team that scopes the work delivers it.
We deliver every sprint, every reporting period, every audit cycle — not just at the kickoff. a strong on-time deliverable record across 8+ monthly reporting periods on our current federal engagements is the evidence, not the promise.
ISO 9001 quality management, ITIL practices, SAFe delivery — the rigor we built to hold up under federal audit is the baseline we bring to commercial engagements too. No two-tier quality system.
ServiceNow, Atlassian, Microsoft, AWS, Azure, GCP, Datadog, Splunk — we operate on the platforms you already run, not the ones we'd prefer to sell you. Adoption without re-platforming.
Multi-year federal programs where PWS task-area completion, monthly status reporting, and CPARS evaluation determine renewal — and where loss of cadence is the contract risk.
Embedded Scrum Master and Team Coach support, ISO 9001-aligned QMS, monthly status reports submitted within SLA every cycle.
Helpdesk, system administration, and infrastructure operations where the cost of an outage is measured in mission impact, not just downtime dollars.
Tier 1–3 escalation, on-prem and cloud coverage, compliance baselines (FedRAMP, CMS, Section 508) wired into every change.
Federal logistics, health, and civilian agencies replacing legacy mainframe integration with modern iPaaS — without dropping a transaction in flight.
Pre-cleared OEM platforms, FedRAMP-aligned deployment patterns, and FCI-led implementation discipline through go-live and beyond.
Layered tempos, run together — daily through quarterly. Every deliverable traces back to the cadence it came from, so nothing falls through a handoff.
Daily team sync. Blockers surfaced, impediments removed, Jira tracking maintained — every working day.
15 min · dailyTwo-week increments. Sprint Planning, Refinement, Review, and Retrospective — sized to PWS task areas and PI commitments.
2 weeks · iterativeProgram Increment alignment across the ART. Features approved, dependencies mapped, surge capacity committed.
10 wks · ART-levelPI close-out workshop. Outcomes measured against PI Objectives, improvement actions sized into the next planning cycle.
end-of-PIContinuous improvement backlog. Retrospective actions, SAFe practice updates, and process refinements compounded over time.
continuous"FCI embedded Scrum Master and Team Coach discipline inside the Value Management Office across two Product Teams. Across every monthly reporting period since contract start, deliverables landed on time, met PWS standards, and were rated met or exceeded under independent quality review."
— FCI Monthly Status Report · FY 2026OEM-aligned implementation across the integration, automation, ITSM, content, and observability stack — federal and commercial — without re-platforming.
Embedded delivery teams inside your program — Scrum Masters, Team Coaches, IT PMO leads, helpdesk and system-admin practitioners — running against the SAFe Lean-Agile cadence and your PWS task areas. We deliver the work, document it to contract-grade, and report on the same monthly rhythm the program already runs on.
Yes — FCI commonly delivers as a subcontractor under prime SIs. We embed inside the prime's PMO as Scrum Masters, Team Coaches, or IT PMO leads, working to the prime's governance while bringing FCI's SAFe and federal-compliance discipline.
Active OEM alliances across the federal modernization stack — Boomi (integration), Appian (low-code process automation), OpenText (records and content), Datadog (observability). We also operate inside AWS, Azure, Google Cloud, ServiceNow, Atlassian, and Microsoft environments. The OEM provides the platform; FCI provides the federal-context implementation.
Tier 1–3 escalation with SLA-backed response times and follow-the-sun coverage where the contract requires it. Ticketing integrates to your existing ITSM stack (ServiceNow, Atlassian JSM). The same compliance posture that applies to your environment applies to our support tooling.
Three measures, reported monthly to the COR. On-time deliverable rate against contract due dates. First-pass acceptance rate against PWS task-area criteria. Quality self-assessment rated against our ISO 9001-aligned QMS and independently validated. Reference benchmark on our active federal health engagement: consistently on-time across every reporting period to date.
GSA MAS, agency BPA / IDIQ task orders, prime subcontracts, and direct contracts. CMMC Level 1 certified, ISO 9001 quality system in place, DCAA-compliant timekeeping — the credentials a federal program needs to use without separate qualification work.
Bring us a program with PWS pressure, CPARS at stake, or a modernization waiting on the right delivery partner.
